Contact Support

This section explains how to use the Contact Support page within your investor dashboard to request additional assistance from a member of Issuance's Support team.

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Creating a New Support Ticket

Login to your Investor Dashboard, then select "Contact Support" from the left-hand navigation menu. If this is the first support ticket you've opened, you will be directed straight into the process of new ticket creation. This process begins with a couple of basic selections to help route your request to the appropriate party, after which you'll be asked to explain your issue or question and given an opportunity to upload any files (screenshots, etc.).

Once you've completed the prompts, click "Continue" to submit your support ticket – you'll know it has been submitted when you see a success message displayed on your screen.

If you have opened other support tickets in the past, you'll see them listed on the Contact Support tab – you can open a new support request by clicking "Open New Ticket" above the list of historical tickets.

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Managing Existing Support Tickets

You can also send follow-up messages that relate to existing support tickets by opening them on the Contact Support page, or respond to messages from a Support team member in connection with one of your support tickets.

You can request to 'close' a support ticket once your issue had been resolved, or let it be and a member of our Support team will close it for you.